Personalised Phone Charm – Double-Sided Heart Pendant with Custom Engraving

📦 Shipping Information

All orders are processed and dispatched within 3-5 working days.

We use Royal Mail (or another reliable courier) for delivery.

Estimated delivery times:

UK: 2–5 working days

Europe: 5–10 working days

International: 10–20 working days

PLEASE NOTE:

For larger orders and custom designs, processing time may take longer than usual. This depends on:

The quantity ordered

The design and level of personalisation

I always aim to complete orders as quickly as possible. If your order requires extra time, you will be contacted in advance with an estimated dispatch date.

If you need an order by a specific date, please contact me before placing your order, and I’ll do my best to help.

You will receive a confirmation email once your order has been shipped.

Please note that delivery times may vary during busy seasons or due to postal delays.

If you have any questions about your order, feel free to contact us!

💫 Return & Refund Policy

Each item is made with care, and I want you to love your purchase!

If there’s any issue with your order, please get in touch within 7 days of delivery.

Please note:

Personalised or engraved items can’t be returned or refunded unless they arrive damaged or with an error on my part.

For non-personalised items, returns are accepted within 14 days of receiving your order.

Items must be unused and in their original packaging.

If your item arrives damaged, please send a photo and your order number — I’ll happily offer a replacement or refund.

For any questions, please contact me directly — I’m always happy to help!

Please be aware that the product may differ slightly from the pictures due to lighting and device resolution. Every piece is handmade, so tiny variations or imperfections are part of its character.