Terms & Conditions
1. Introduction
Welcome to MelMar Creations. By accessing or using our website and purchasing our personalized engraved gifts, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.
2. Products and Personalization
All items are custom-made and engraved to your specifications.
Please double-check all personalization details (names, dates, messages) before placing your order.
Once engraving has started, orders cannot be cancelled or changed.
3. Ordering
By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order for any reason, including stock availability or errors in product description.
4. Payment
Payments are processed securely through our website at checkout.
Prices are in GBP, and all applicable taxes will be calculated at checkout.
5. Shipping
Please see our Shipping Policy for details on processing times, shipping methods, and delivery estimates.
MelMar Creations is not responsible for delays caused by carriers or customs.
6. Returns and Refunds
Personalized items cannot be returned or exchanged unless they are damaged or defective.
For damaged or defective products, please contact us within 7 days of delivery with proof of the issue.
See our Refund & Returns Policy for full details.
7. Limitation of Liability
MelMar Creations is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
We make reasonable efforts to ensure product descriptions and images are accurate but do not guarantee perfection.
8. Privacy
Your personal information is handled according to our Privacy Policy.
By using our site, you consent to the collection and use of your data as described in our Privacy Policy.
9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Updates will be posted on this page, and the effective date will be updated accordingly.
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.